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Alan O’Neill

Retail, Change & Customer Service Expert

Biography

Allan Leighton

Former Asda CEO and Royal Mail Chairman

Biography

Andrew McMillan

Formerly Responsible of Customer Services at John Lewis

Biography

Andy Hanselman

Recognised Expert in Improving Business Competitiveness

Biography

Clive Humby

Clubcard Pioneer

Biography

Graham Webster

Customer Experience & Customer Satisfaction Expert

Biography

Hamish Taylor

Former Eurostar and Sainsbury’s Bank CEO

Biography

Larry Hochman

Former Head of BA Customer Services

Biography

Linda Moir

Former Director of Customer Service, Virgin Atlantic and Head of Event Services, London Olympic Games

Biography

Mary Portas

Retail Champion – The Queen of Shops

Biography

Paul McGee

The SUMO Guy – Shut Up, Move On!

Biography

Rafe Offer

Sofar Sounds Co-Founder

Biography

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