Keynote SpeakersAlan O’Neill is a consultant, author and keynote speaker.
His specialist topics are Change Management, Organisation Culture and Customer Experience.
Alan can guide your team through his structured path to profit increase, tailoring his insight to the needs of your business. Wherever you are on your journey, Alan’s no-nonsense expertise, infectious enthusiasm and sheer depth of experience can reignite your company’s passion for growth.
A seasoned expert in facilitating organisational change in culture and strategy, Alan can help your team to navigate stormy waters and overcome resistance. His tried-and-tested formula will help you transform your business to deliver the meaningful experiences your customers crave.
Practical, empathic and very commercial, Alan’s refreshing and passionate style will inspire and challenge your organisation to embrace change and grow, using real-life business models and memorable success stories.
Alan brings 30 years of industry experience, from retail to manufacturing and distribution, FMCG to financial services, hospitality to professional services, motor to travel and tourism and more. His work history spans blue chips and PLCs, SMEs, family businesses and the Public Sector across Europe, the Middle East and Asia.
Alan has lots of no-nonsense expertise with plenty to say.
With tailored keynotes on the 7-Steps to Profit, Change Management, Culture and Customer Experience, Alan O’Neill has a reputation for making the complex simple… being down-to-earth and practical… with a commercial focus that brings everything back to the customer.
Alan writes for several publications, including a weekly advice column for the Sunday Independent – Ireland’s leading business newspaper.
Furthermore, Alan O’Neill is the author of Premium is the New Black – Put the Customer at the Heart of your decision-making, and Culture Matters – The 4 ‘Must-have’ Values to Supercharge Your Culture.
Alan’s latest book is Show Me The Lid On The Box – How to Overcome Resistance to Change.
Alan O’Neill speaking topics:
The 7-Steps to Profit
What is it that has made famous global organisations so powerful and successful in their respective fields? What are their secrets to success?
They all have one thing in common, and it’s not that difficult! They all follow a structured path to excellence which Alan describes as The 7-Steps to Profit.
Customer Experience – Supercharge your Customer Experience
As globalisation enables transparent comparisons and technology enables fast copying, differentiating from your competition is becoming more challenging.
Your product alone won’t cut it anymore, as customer experience has become the new battleground.
Alan is passionate about customer service. He can tell you how to develop a great service culture from the board room to the front line – whether you’re B2C, B2B or Public Service.
He knows that customer service has to be practical and drive sales – and it requires a fully engaged workforce.
Change Management – Supercharge your Change Management
Change is a reality for all, and it comes to us in many ways. Covid-19 is a significant example. But be careful, history shows that only a few change programmes succeed. Your people will either enable it or obstruct it.
Alan knows what it takes to drive change in a business. He has led and facilitated many blue-chip companies through change and overcoming resistance. With case studies tailored for you, he will share the pitfalls and strategies for managing change and overcoming resistance and help you to land key messages for your business.
High-Performance Culture – Supercharge your Culture
Everyone knows that culture eats strategy for breakfast. And if you get your culture right, you can take on the world. While others can copy your strategy – no one can copy your culture, so it’s vital that you exploit that competitive edge.
Alan will share what it will take to achieve a high-performance culture for your organisation. Alan will ask hard questions about your culture, your values and the engagement of your own people – and encourage you to take a fresh look at your own organisation’s culture.
