Alan O’Neill is a consultant, author and keynote speaker.
He specialist topics are Change Management, Organisation Culture and Customer Experience.
For over 30 years, Alan has worked with some of the most amazing companies around the world.
He has supported iconic brands like Toyota, Getty Images, Harrod’s of London, the United Nations, Dubai Duty-Free, Primark, Intel and Moet Chandon with the 7-Steps to Profit.
With Covid-19 affecting almost every business in every country around the world, Alan has been supporting organisations in person and online helping them get a clear head to develop recovery plans and a speedy return to a new world.
Alan has lots of no-nonsense expertise with plenty to say.
With tailored keynotes on the 7-Steps to Profit, Change Management, Culture and Customer Experience, Alan O’Neill has a reputation for making the complex simple… being down-to-earth and practical… with a commercial focus that brings everything back to the customer.
Wherever you are in your journey, Alan can inspire your team with great and practical ideas.
Alan writes for several publications, including a weekly advice column for the Sunday Independent – Ireland’s leading business newspaper.
Furthermore, he is the author of Premium is the New Black – Put the customer at the heart of your decision-making.
His next book Culture Matters – The 4 ‘Must-have’ Values to Supercharge your Culture, will be released in 2020.
A consultant, trainer, non-exec director and a visiting professor with ESA Beirut, he is also a trusted mentor to many C-Level executives that seek his support.
Alan O’Neill speaking topics:
The 7-Steps to Profit
What is it that has made famous global organisations so powerful and successful in their respective fields? What are their secrets to success?
They all have one thing in common and it’s not that difficult! They all follow a very structured path to excellence which Alan describes as The 7-Steps to Profit.
Customer Experience – Supercharge your Customer Experience
As globalisation enables transparent comparisons and technology enables fast copying, how to differentiate from your competition is becoming more challenging.
Your product alone, won’t cut it anymore, as customer experience has become the new battleground.
Alan is passionate about customer service. He can tell you how to develop a culture of great service from the board-room to the front-line – whether you’re B2C, B2B or Public Service.
He knows that customer service has to be practical and drive sales – and it requires a fully engaged workforce.
Change Management – Supercharge your Change Management
Change is a reality for all and it comes at us in many ways. Covid-19 is a significant example. But be careful, history shows that only a small number of change programmes succeed. Your people will either enable it or obstruct it.
Alan knows what it takes to drive change in a business. He has led and facilitated many blue-chip companies through change and overcoming resistance. With case studies tailored for you, he will share the pitfalls and strategies for managing change, overcoming resistance and help you to land key messages for your business.
High-Performance Culture – Supercharge your Culture
Everyone knows that culture eats strategy for breakfast. And if you get your culture right, you can take on the world. While others can copy your strategy – no one can copy your culture, so it’s vital that you exploit that competitive edge.
Alan will share what it will take to achieve a high-performance culture for your organisation. Alan will ask hard questions about your culture, your values and the engagement of your own people – and encourage you to take a fresh look at your own organisation’s culture.
Retail Apocalypse, Fake News
From food to fashion, luxury to mass, big box to multiple sites and travel retail to the high street, Alan has consulted with countless retailers for over 20 years.
Retail is changing rapidly and becoming even more complex. On-line, for example, has completely disrupted the industry and has risen significantly throughout C-19. Coping with all that is an ongoing challenge – even for the best.
However, blame for the alleged ‘retail apocalypse’ is too easily and frivolously attributed to the growth in on-line. In actual fact, there’s more to it than that. It’s more like Retail Darwinism in front of our eyes.
Bricks and mortar retail is not dying. But bad retailing IS dying. Those organisations that are not embracing the changes around them, redefining customer-experience and investing appropriately, will continue to struggle.
Alan can reveal to you the secrets of the successful retailers in a way that you can learn from and adapt to your business.