Keynote SpeakersAlan O’Neill is a Customer Experience, Culture and Change Management Speaker.
Learn the secret of Selfridges’ success from the man whose 7-Steps to Profit programme stimulated growth for the department store. Profits went from £45 million to £200 million in a few short years.
Selfridges has received multiple awards as the ‘Best Department Store in the World’.
7-Steps to Profit
Alan’s 7-Steps to Profit has also transformed the fortunes of other iconic brands, including Toyota, Getty Images, Harrods, Aafaq Islamic Finance, Primark, Intel and Moet Chandon.
Alan O’Neill can guide your team through his structured path to profit increase, tailoring his insight to the needs of your business. Wherever you are on your journey, Alan’s no-nonsense expertise, infectious enthusiasm and sheer depth of experience can reignite your company’s passion for growth.
Known for his relentless focus on putting people first, Alan truly understands the direct link between a thriving company culture and improved commercial results.
Furthermore, Alan can help your team identify your unique culture and use this to give you maximum competitive advantage.
An expert in organisational change in culture and strategy, Alan can help your team navigate stormy waters and overcome resistance. His tried-and-tested formula will help you transform your business to deliver the meaningful experiences your customers crave.
“Alan O’Neill has completed some inspirational work for us at Dalata Hotel Group plc over the past few years. His insight into customer experience and customer thought process is second to none. The timing of his content is excellent, as the digital world collides with traditional hospitality and customer service more frequently.”
Stephen McNally, Deputy CEO – Dalata Hotel Group plc
Practical, empathic and very commercial, Alan’s refreshing and passionate style will inspire and challenge your organisation to embrace change and grow, using real-life business models and memorable success stories.
Alan O’Neill brings 30 years of experience from retail to manufacturing and distribution, FMCG to financial services, hospitality to professional services, motor to travel and tourism and more. His work history spans blue chips, PLCs, SMEs, family businesses and the Public Sector across EMEA.
Alan O’Neill speeches, masterclasses and coaching themes:
- Customer Service – Premium is the new Black – Put the Customer at the Heart of your decision-making.
- Culture – Culture Matters, The four ‘must-have’ values to set your direction.
- Change Management – How to overcome resistance and take people with you on a new journey.
Alan’s accomplishments:
- Three-times published author with Premium is the New Black, Culture Matters, and Show Me the Lid on the Box.
- Business columnist with leading newspapers and several business and trade magazines in the Gulf.
- The 7-Steps to Profit process has been used by iconic global brands such as Toyota, Getty Images, Primark, and Intel.
