Keynote SpeakersFred Sirieix is the General Manager at Galvin at Windows, the Michelin-starred restaurant on the 28th floor of the London Hilton on Park Lane.
Starting his career as a Chef de Rang at the three stars Michelin restaurant La Tante Claire, Fred continued to develop his career in various roles in many of London’s top restaurants including Le Gavroche, Sartoria and Brasserie Roux.
Television:
Along with Michel Roux Jnr, Fred co-hosted the BBC2 series about service and hospitality, ‘Michel Roux’s Service‘.
Since 2015 Fred has been the charismatic maître d’ in the Channel 4 series, First Dates and First Dates Hotel.
In 2017, Fred presented The Ultimate Shopping List on Channel 4 with Michel Roux Jnr and Jay Rayner.
Also in 2017, he joined forces with Gino D’Acampo and Gordon Ramsay for ITV’s ‘Gordon, Gino and Fred’s Great Christmas Roast‘. As a result of the show’s success, the trio returned in 2018 with ‘Gordon, Gino and Fred’s Ultimate Roadtrip‘.
Furthermore, in 2018 he fronted the BBC’s ‘Million Pound Menu‘, which saw restaurant entrepreneurs go head to head to secure life-changing business investment.
Off-screen, Fred Sirieix is a dynamic and highly driven businessman and a true ambassador for the hospitality industry.
Secret Service: Lifting the Lid on the Restaurant World
2017 saw the release of his book, Secret Service. The book lifts the lid on the service industry and is full of incredible insight from Fred’s experience at the forefront of customer service.
Fred has spent his life practising and teaching the art of Customer Service. He consults with brands across a multitude of business sectors helping instal a first class level of service within their business DNA.
Awards:
Under his leadership, Galvin at Windows won a multitude of awards including:
- Hotel Restaurant Team of the Year (Hotel Cateys 2007)
- Best Front of House (Tatler Awards 2007)
- Best Hotel Bar (Imbibe Awards 2009)
Furthermore, Fred Sirieix has been awarded many industry titles including:
- Personality of the Year (National Restaurant Awards)
- Educator of the Year (Imbibe Awards)
- Manager of the Year (Cateys Awards)
- Nominated Industry Legend of the Year (Imbibe Awards)
- Food Service Award AA Awards)
- Charity Initiative of the Year (Eat Out Awards)
- British Citizen Award (in recognition of his work with Galvin’s Chance and the Clean Slate, his prison pop-up)
- Honorary MBA from the University of West London
Customer Service Keynote Speaker:
Often referred to by his peers as the “Service Jedi” or “Service Guru”, Fred Sirieix is an inspiring customer service speaker.
Fred’s presentations can be tailored to impact small intimate group environments, right through to large gatherings of international business leaders. Fred has proudly worked with a diverse and impressive portfolio of businesses.
Fred ’s speeches are unique, informative, entertaining and provocative. He speaks enthusiastically about the contribution of excellent service to a customer’s experience, a brand’s longevity and reputation, as well as its link to business survival and profitability.
For Fred it is about making excellence a habit in every part of life, teaching people about ownership, the beauty of rigour and discipline. He helps delegates take responsibility for living their vision and values to the full.
