Andy Hanselman is a recognised expert in helping businesses deliver outstanding customer experiences by ‘Thinking in 3D’!
Thinking in 3D means being ‘Dramatically and Demonstrably Different’ from their competitors.
Andy provides audiences with insights and ‘real-life’ examples of how these 3D Businesses ‘stand out from the crowd’, make their customers feel valued and create extraordinary levels of recommendations and repeat business.
He provides his audiences with stimulation, inspiration, and practical ideas to help them do that too – things that attract, win and retain their customers and create real competitive advantage.
Andy speaks about customer experience, culture and competitiveness at events worldwide and provides fundamental insights into these 3D Businesses, their leaders and people, and how they do it.
He has built a strong reputation for his ‘down to earth’ approach offering no-nonsense ‘stuff’ that people can actually use back in the business immediately to improve their competitiveness in the areas that count. He shares ‘real’ examples that resonate with the audience and tells stories they can all learn from – no academic theories or ‘magical answers’, but proven processes your people can apply to your business.
Delivering Outstanding Customer Experiences
Whether it’s providing your front-line staff with proven tools and techniques to deliver outstanding customer experiences, giving ideas to your managers on engaging, empowering and enabling them to do that, or sharing insights with your leaders on how to inspire people and shape the culture that makes it happen, Andy will motivate and fire your people up. Still, importantly, he will motivate them to ‘do’ things and equip them with the tools and techniques to make a difference – a ‘Dramatic Difference’ even!
Hanselman has over 30 years of researching, working with, and learning from these successful, disruptive and forward-thinking 3D Businesses and is a recognised expert on business competitiveness.
He is the author of 3 books and is passionate about sharing his ideas with audiences worldwide. He continues to research and identify successful ‘3D Thinkers’ (disruptive businesses, their leaders and their people), ensuring that his material is fresh and relevant for today’s fast-moving world.
Andy Hanselman brings the lessons he has learnt in an engaging and inspiring way. He thrives on challenging and stimulating people and works with many businesses and sectors.
Clients value the fact that Andy tailors his presentation specifically to his audience. He will talk with you and, crucially, listen to you to identify the key issues you face and then develop and deliver something that addresses those issues. So, whether it’s your senior leaders, managers, front-line staff or a combination of them all, you can be sure that Andy will deliver something that ‘hits the spot’!
Andy can deliver keynote presentations, run interactive seminars (or webinars) or deliver full-day participative workshops. Whichever it is, we can assure you Andy will make a difference to your event – a ‘Dramatic Difference’, that is!
“Always very focused, always very motivational, always very practical.”
Independent Print Industry Association
Andy Hanselman – Motivational Speaking Topics:
Create Outstanding Customer Experiences by Thinking in 3D!
Andy shares real insights and examples of how 3D Businesses’ wow’ their customers and exceed their expectations – that’s the ‘delight’ bit – and how they do it consistently to create ‘Devoted’ customers.
Andy will help provide your front-line people with practical tools to deliver fantastic customer service daily. He’ll give the managers the processes to inspire their teams to be consistent throughout the customer journey.
Create an Uber Culture (it’s nothing to do with taxis!)
In a world of ever-increasing employee expectations and choices, finding, attracting and keeping employees is challenging for many organisations today. The dynamics of remote and flexible working also add to this mix. So how do the winners do it? They establish and embed a culture that creates a real competitive advantage, ensuring it’s lived… regardless of where someone works.
Andy defines culture as ‘the way we do things around here’, and in this keynote, he shares insights into how ‘3D Businesses’ create an UBER Culture! They ensure that: everyone Understands the culture and the behaviours that are expected of them and that employees consistently behave in line with that; systems and processes are Built to reinforce and support that culture and behaviours; employees are engaged, empowered and enabled to live them; and they Reward and recognise those that do!
This keynote can be an excellent opportunity to help people identify how they ‘measure up’ against their organisation’s values and behaviours. It can also create a framework for making it happen in your organisation.
Win with 3D leadership!
How winning leaders create committed, motivated and effective people at every level, regardless of where they work, when they work and how they work. In these ‘interesting’ times of rapid change, disruption, unprecedented technological advancements and constant connectivity, leaders’ challenges today have never been higher.
So, how does a winning leader survive and thrive in these fast-moving times? In this keynote, Andy shares how they take a Dramatically and Demonstrably Different approach and introduces the 8 Characteristics of these ‘3D Leaders’. They create, they disrupt, they engage, and they collaborate.
By providing tangible examples of what they do and how they do it, he gives your people the tools and techniques to do it too.
Forget CRM – Think MCR! Maximise Customer Relationships!
How winning 3D Businesses develop and maximise profitable relationships with their customers. Maintaining and keeping customers is becoming increasingly challenging, and in this keynote, Andy tells people to do what 3D Businesses do: ‘Forget CRM’ and Think MCR! That means Maximise your Customer Relationships.
He shares how they have a passion and total customer focus at every level and proactively focus their efforts and resources on the right customers! They engage, empower and enable their people to do it…. consistently and profitably. They ensure they get returns for their efforts…. more opportunities, sales, repeat business and ongoing customer loyalty.
Andy will help your people take a proactive (not ‘pushy’) approach to communicate, engage and interact with their customers to ‘maximise’ their relationships. Ideal for sales teams and all customer-facing people.