Andy Hanselman is a recognised expert in improving business competitiveness.
He helps businesses, their leaders and their people ‘Think in 3D’ – that means being Dramatically and Demonstrably Different!
Andy is a leading keynote speaker on business development issues such as Leadership, Revolutionary Organisations, Sales & Marketing, CRM, and Customer Care focusing on key issues which businesses face today, such as Differentiating themselves in evermore crowded markets, Creating remarkable customer experiences in a world of increasing customer expectations, Choice and Promiscuity, and Engaging people to deliver… consistently!
He helps businesses create, develop and demonstrate their competitive advantage, and get better at what they do!
His specialist subject is Maximising Customer Relationships and having presented to over ten thousand business leaders and decision makers.
Andy is recognised for his engaging, humorous, and down to earth approach. His stimulating, motivational and practical style offers real solutions to today’s business problems.
Recognised by Enterprise Magazine as a ‘Future Top 100 Entrepreneur‘, Andy Hanselman has over 20 years experience working with, and learning from directors, partners and senior managers of literally thousands of businesses. This has helped Andy identify some of the common characteristics in successful 3D businesses that help them get ahead, and stay ahead of their competitors.
He highlights how winning businesses differentiate themselves from their competitors, how they create remarkable customer experiences and relationships, how they get the best from their people and create a sustainable culture that completely supports this. It’s about leadership, it’s about innovation and it’s about ‘doing stuff’! Andy believes that winners take action, not notes!
After helping develop a successful training and consultancy business for someone else, Andy founded his own consultancy, in 1995, which he then sold to its management team freeing him up to concentrate on speaking and writing.
Andy Hanselman – Keynote Speaking:
It’s all about customers… from finding them, attracting them, keeping them and maximising the relationships with them.
It’s about people… motivating, inspiring and leading them.
It’s about revolution… revolutionary thinking, revolutionary processes and revolutionary attitudes.
Andy offers an insight into how successful businesses win. De-mystifying the jargon and blowing away the ‘buzzwords’, clients tell him they like his pragmatic approach to topics such as Leadership, Creating Revolutionary Businesses, Sales and Marketing, Customer Care and Customer Relationship Management.
Not the latest ‘fad’ or hyped ‘panacea’ for business success, but proven methodologies that help successful businesses exceed customer expectations, develop committed, motivated and effective people and maximise the bottom line.
From short, sharp blitzes that can ‘wow’ an audience, to longer in depth interactive sessions that provide specific solutions, He offers a refreshing, relevant and challenging approach.
As a speaker, Andy Hanselman thrives on interacting with delegates ensuring that they are challenged, stimulated and motivated.
His style is participative, fast paced, humorous and relevant. He believes people learn best by doing and having fun! As a result he offers practical, stimulating fresh ideas, tools and techniques that provide audiences with no-nonsense ‘stuff’ they can actually use in their businesses immediately.
Speaking Topics Include:
Creating Customer Delight!
How 3D Businesses deliver remarkable customer service consistently. Real insights and examples of businesses that ‘wow’ their customers and exceed their expectations – that’s the ‘delight’ bit!
Think in 3D!
This is all about winning businesses establish a ‘Dramatic Difference‘, and crucially, ‘Demonstrate‘ it to ensure they ‘stand out from the crowd’!
Culture As a Competitive Advantage!
How 3D Businesses establish, promote and reinforce a culture (‘the way we do things around here’) that creates real competitive advantage.
The 7 Characteristics Of 3D Businesses
An insight in to what Dramatically and Demonstrably Different businesses do and how they do it to get ahead, and crucially, stay ahead, of their competitors.
Leadership – The 3D Way!
The key characteristics that differentiate 3D leaders from the rest – it’s about establishing a vision that ‘stimulates, excites and inspires’ and getting buy in from their people.
Forget CRM, Think MCR! Maximise Your Customer Relationships!
3D Businesses proactively give the best to, and get the best from their customers to maximize relationships, opportunities, repeat business and referrals! This session highlights how they do it.
Make Things Better – That’s InnovatiON!
Andy’s definition of innovation is ‘the successful exploitation of new ideas’ and this session explores how 3D Businesses consistently get better at what they do in the areas that count.
Show me The Money! Revolutionise Your Bottom Line!
A practical session that highlights how 3D Businesses do it. No spreadsheets or financial trickery, but real proven processes for improving profitability and getting everyone profit focused.
Create An UBER Culture!
We define ‘culture’ as ‘the way we do things around here’ and ‘3D Businesses’ work hard to create an UBER Culture that creates real competitive advantage and reinforce their ‘Dramatic Difference’. They ensure that: everyone Understands the culture and what’s expected of the them and that employees consistently behave in line with that culture; Systems and processes are Built to reinforce and support that culture; employees are Encouraged, Enabled and Empowered to live the culture; and they Reward and Recognise those that ‘live’ it!
Other speaking topics include:
Effective Leadership – Maximising People Potential – Creating the Culture You Want – Employee Engagement – Creating Amazing Levels of Customer Service and Remarkable Customer Experiences – Making your Marketing Work – Maximising Customer Relationships – Profit Improvement – Innovation – Creating Competitive Advantage.