Formerly Responsible of Customer Services at John Lewis

For more info on Andrew McMillan, email us or speak with an agent on 01275 463222


  • Very personable and down to earth. Good balance of business case studies and personal experiences to bring customer service alive. Our teams really enjoyed the session and we have received such positive feedback it was great
    Michael Kors
  • Andrew tells a fascinating story about his systematic approach to making the John Lewis business more responsive to consumer needs
  • 28 years in Customer Service - I think anyone interested in this session could have stayed on and listened to Andrew for another few hours. I really enjoyed this session - he is a great speaker and again brought some interesting stories to the table on customer service experience from BA to Virgin - highly recommend to bring him back. Excellent, some fantastic examples and an intelligent and well-spoken speaker.

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