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Ken Hughes
Consumer and Shopper Behaviouralist
Larry Hochman
Former Head of BA Customer Services
Linda Moir
Customer Services Expert
Lucy Beresford
Psychotherapist, Broadcaster and Writer
Martin Newman
Customer Centricity Expert
Mary Portas OBE
Retail Champion – The Queen of Shops
Paul McGee
The SUMO Guy – Shut Up, Move On!
Rafe Offer
Sofar Sounds Co-Founder
Scott Bedbury
Former Nike and Starbucks Marketing Executive
Tim Wade
Customer Behaviour and Customer Experience Expert
William Higham
Futurist and Consumer Trends Speaker
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