Former Head of BA Customer Services

For more info on Larry Hochman, email us or speak with an agent on 01275 463222


  • Larry′s thoughts on customers, culture and talent are immensely valuable for any business, anywhere in the world.
    Sheldon S. Wiseman, President & CEO, Amberwood Entertainment Corp
  • For Larry the relationship between customers and profitability is intuitive and effortless
    Amanda Mackenzie, Chief Marketing Officer, Aviva
  • Your startling appraisal of the way business is likely to change in the next few years was sobering and thought provoking. This is exactly what is needed to help our business managers 'think outside the box' about ways in which their own markets may change and how they can adapt themselves to exploit the opportunities that presents. At the same time your messages in so many different ways fit well with the overall 'Think Customer' theme for this year's Forum
    Alan J. Wood - Chief Executive, Siemens UK

View videos

Alternative speakers

Paul Hughes

Growth Expert - Drawing Live

Read more

Jenn Lim

Delivering Happiness CEO

Read more

Brian McBride

Ex Amazon CEO and ASOS Chair

Read more

Mike Harris

Founding CEO of First Direct and Egg Plc

Read more