Linda Moir is a leading customer service keynote speaker.
Linda has worked in a number of high profile businesses that have developed extraordinary reputations for outstanding customer service.
In 2012, she led the Front of House Event Services team at the London Olympic and Paralympic Games where 15,000 volunteer Games makers hosted 9 million spectators.
As Virgin Atlantic’s Director of In Flight Services, Moir was responsible for the airline’s award winning service.
She combines a unique background in HR and customer service management to deliver exceptional performance through people.
During her five years at Virgin Atlantic, Linda oversaw significant business growth whilst consistently driving the Virgin Atlantic service promise of ‘Brilliant Basics, Magic Touches’
With the support of Sir Richard Branson, she revised the recruitment, training, promotion and performance management of 5,000 Cabin Crew that led to the highest recorded customer satisfaction scores.
Before joining Virgin she was HR Director for National Air Traffic Services during the period of transition from public to private ownership.
Linda started her career at British Airways and was involved in the organisation’s transformation to a customer led business.
Linda Moir – Customer Service Speaker:
As a keynote speaker, Linda Moir demonstrates how the connection between high levels of staff engagement leads to increased customer satisfaction and business success.
Linda has delivered speeches to small groups of 10 up to large conferences featuring 3,000 delegates.
Linda’s presentations feature a wealth of stories and lessons from ‘real’ businesses, are very motivational, insightful and fun!
Speaking topics include:
- Delivering Excellence
- Employee Engagement
- Customer Experience
- Customer Service