Keynote SpeakersMartin Newman is one of the world’s leading authorities in customer centricity and customer experience.
Martin has been working in the consumer-facing sector for over 40 years. He has led multichannel operations for brands such as Burberry, Ted Baker, Intersport, and Harrods.
Today, he is a trusted advisor and board member, working with brands including The Scout Store, Specsavers, The Mayborn Group, In Kind Direct, Sofology and Toyota. Martin also runs a Mini MBA in Customer Centricity with the Oxford Professional Education Group. He is also a visiting lecturer at Strathclyde University’s business school.
Martin is the author of two best-selling books:
- 100 Practical Ways to Improve Customer Experience – Definitive within the sector and was shortlisted for the Business Book of the Year Award 2019.
- The Power of Customer Experience – The must-have book on how to use Customer-centricity to drive sales and profitability.
With his wealth of experience, influential books, advisory roles, educational programs, and captivating speaking engagements, Martin continues to shape the landscape of customer-centric transformation for brands and businesses worldwide.
Martin Newman – Customer Experience Speaker
Martin is among the world’s most sought-after speakers in customer experience and customer-centricity.
His expertise extends beyond theory, as he draws from real-world examples and success stories that captivate and inspire. Whether you are navigating the challenges of digital transformation and cultural change, honing your customer engagement strategies, or seeking innovative approaches to drive customer lifetime value and sustainable business success.
He has taken centre stage at leading global events and presented keynotes and strategic sessions for some of the world’s biggest brands, such as Toyota, GSK, Pandora, Meta and more.
Martin entertains, inspires, educates, and delivers actionable insight for any business audience.
Speaking Topics:
- Busting The Myths: What really matters to consumers.
- MBA in a Day: Full-day workshop on end-to-end customer centricity.
- The 10 New ROIs: A new commercial framework to guarantee Sustainable Commercial Success.
- Culture Eats Strategy For Breakfast: Winning colleagues’ and customers’ hearts and minds.
- Leveraging AI Across the Value Chain: How to use AI to drive growth, cut costs and improve efficiencies.
- Turning Customers into Fans: Achieve a lasting emotional connection with your brand and drive CLV.
