Keynote SpeakersDr. Alan O’Neill is a global expert in Change Management, Culture, Customer Experience, and the people side of AI, trusted by leading brands to guide transformation.
With over 30 years’ experience and a unique 360° perspective, Alan helps organisations bridge the gap between intention and execution, blending commercial results with a human touch.
He has advised global icons such as Getty Images, Google, Intel, Moët Hennessy, Primark, PwC, Selfridges, Toyota and the UN.
Signature Frameworks:
- 7-Steps to Profit™: Linking vision, culture, change, customer, and execution.
- 7+ Index™: Diagnosing organisational health.
- KEPS™: The world’s first ethical trust metric for modern ESG and culture.
Alan’s doctoral research uncovers why some leaders and companies thrive in disruption, while others stall. He translates data, interviews, and hands-on consulting into practical, actionable tools for real-world results.
“Alan O’Neill has completed some inspirational work for us at Dalata Hotel Group plc over the past few years. His insight into customer experience and customer thought process is second to none. The timing of his content is excellent, as the digital world collides with traditional hospitality and customer service more frequently.”
Stephen McNally, Deputy CEO – Dalata Hotel Group plc
THE PROBLEM ALAN O’NEILL SOLVES:
For over 30 years, organisations have turned to Alan O’Neill to close the gap between ambition and results, especially when change stalls, culture drifts, or customer promises fall short.
With the fast pace of AI and digital disruption, many leaders struggle to keep behaviour, strategy, and customer experience in sync. Alan’s practical frameworks help leaders join the dots, so that culture, customer and execution align, no matter what the future brings.
TRANSFORMATION YOU CAN EXPECT:
Alan’s keynotes inspire action. Audiences leave with:
- A lens to spot the hidden gaps between vision and behaviour.
- A human-centred system to align culture, strategy, and performance in fast-changing times.
- AI-relevant insights without the jargon, practical, ethical, and people-focused.
- The confidence to lead change, not just announce it.
ALAN’S UNIQUE APPROACH TO KEYNOTES:
Every keynote is tailored, not templated. Alan interviews three delegates in advance to understand context and pain points and, where appropriate, offers a pre-event organisational diagnostic (7+ Index™ Lite) to enrich relevance and spark deeper engagement.
Alan brings every message to life with the signature storytelling flair the Irish are famous for… serious, insightful, and always engaging.
SIGNATURE KEYNOTE – THE 7-STEPS TO PROFIT:
The Hidden Disconnects that Derail Culture, Strategy and Execution. Based on 360° insights from CEOs, data, and front-line experience, this keynote helps leaders in a new AI-driven world to fix the misalignment they didn’t know they had.
OTHER TOPICS ALAN DOUBLES DOWN ON:
- AI & Human Leadership – How to lead people, culture, and customers in an AI-enabled world.
- Change Management – Why resistance happens and how to overcome it.
- Customer Experience – Humans + AI = the new empathy edge.
- Culture and Values – Make them live beyond the slide deck – and embrace Sustainability and Innovation
ALAN O’NEILL IN A NUTSHELL:
Alan is empathetic, commercial, practical and uses evidence-based data.
O’Neill helps organisations bridge the gap between vision and reality, giving your leaders confidence to deliver in a world of constant change, culture shifts, and new technology.
Alan’s doctoral research uncovers why some leaders and companies thrive in disruption, while others struggle. He translates data, interviews, and hands-on consulting into practical, actionable tools for real-world results.
