Keynote SpeakersAndy Hanselman is a keynote speaker, author, and consultant who helps businesses stand out by Creating Outstanding Customer Experiences with AI. No, not Artificial Intelligence, but ‘Authentic Interactions’ – genuine, human, personalised experiences that delight customers, build loyalty, and set you apart from your competitors.
For over 30 years, he’s been researching, working with, and learning from customer-focused businesses and showing how they take a ‘Dramatically and Demonstrably Different’ approach to ‘Maximising’ their customer relationships. These ‘3D Thinkers’ proactively give the best to, and get the best from, the customers they want. The result? Increased opportunities, customer loyalty and profitability.
Whether it’s inspiring a whole company audience, equipping your customer-facing people, supporting your managers and team leaders or challenging your senior leaders, Andy’s goal is the same: to leave your people energised, entertained, and empowered to make a real difference (a ‘Dramatic Difference’ that is) for your customers – and your business.
No gimmicks. No scripts. Just practical tools, memorable stories, and actionable insights that your people can put into practice immediately.
“Always very focused, always very motivational, always very practical.”
Independent Print Industry Association
Andy Hanselman – Customer Service Speaker Topics:
Create Outstanding Customers with AI – Authentic Interactions
In this stimulating and engaging keynote, Andy challenges your customer-facing people to take personal responsibility to ‘delight’ their customers. He gives them practical tools and techniques actually to do that.
The result? Genuine, human, personalised ‘Authentic Interactions’ that make customers feel valued, get them to come back for more, and tell others about you.
Create an Uber Culture
This one is ideal for your leaders and managers, and no, it’s got nothing to do with taxis – It’s all about ‘culture’! Andy helps them establish and embed ‘the way we do things around here’.
He gives them practical tools and techniques to ensure their people consistently create genuine, human, and personalised ‘Authentic Interactions’ with your customers. It means ensuring they all Understand what’s expected, Building systems and processes that support this, Engaging, empowering and enabling people to ‘deliver’ and Rewarding and recognising those that do!
Forget CRM – Think MCR! Maximise Customer Relationships!
This keynote is ideal for your salespeople, account managers, and customer service team to help them proactively focus their time and efforts. It’s about building relationships that give
the best to, and get the best from, the customers you want!
As well as delivering ‘outstanding’ customer experiences, it means finding ways to create more opportunities, repeat business, loyalty and profits!
