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Ken Hughes
Consumer and Shopper Behaviouralist
Larry Hochman
Former Head of BA Customer Services
Linda Moir
Customer Services Expert
Lucy Beresford
Psychotherapist, Broadcaster and Writer
Mary Portas OBE
Retail Champion – The Queen of Shops
Paul McGee
The SUMO Guy – Shut Up, Move On!
Rafe Offer
Sofar Sounds Co-Founder
Scott Bedbury
Former Nike and Starbucks Marketing Executive
Tim Wade
Customer Behaviour and Customer Experience Expert
William Higham
Futurist and Consumer Trends Speaker
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