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Leading Customer Experience Expert

Testimonials

  • “Shaun Smith worked with us to effectively integrate corporate best practice from major brands with our strategy, bringing our plans to life in such a way that he kept the audience engaged and reinforced key messages. Audience feedback was excellent. Clear, passionate, fantastic. It really made me think.”
    Tim Yates, Chief Marketing Officer, Vodafone UK
  • “Shaun Smith made a real difference to our conference in Cologne and the discussions we were able to have there. His insights were very thought provoking and all the more powerful because of the time and trouble he took to make them relevant to us and to our business. It was impressive for us to see the effort he invested in getting to know us in order to ensure that his messages landed appropriately. His commitment is much appreciated. We are on a journey of discovery and he helped us on our way.”
    Sandra Ling, Transformation Manager, BP European Fleet Services
  • “Shaun’s contribution to our conference was fantastic. Everyone thoroughly enjoyed his sessions and found them extremely value-adding. The overall conference feedback has been overwhelming, both from delegates and senior management. Shaun’s efforts to tailor his sessions in line with our overall conference objectives and agenda was greatly appreciated. I am someone with high expectations but Shaun definitely exceeded them.”
    Janet Kench, CS Project Manager - Divisional Head Office, TNT Express
  • “Shaun Smith's message was spot on. Getting staff to own and live the brand, and creating a ‘brand community’ is something I have been encouraging; it was reassuring to hear Shaun deliver the same message and will help to get buy-in from our senior managers and staff. The majority of our delegates rated Shaun’s session as the aspect of the day which was most interesting and useful to them at work.”
    Alison Withrington, Group Head of Communications, The Hyde Group

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