Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness.
Delivering Happiness is a company Jenn and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and in everyday life.
Along with her responsibilities as CHO (Chief Happiness Officer), Jenn Lim travels the world delivering a message of passion, purpose, culture and happiness.
Based in San Francisco, Jenn has been a consultant with Zappos from its start-up in 2003 through to the $2B business it is today.
Jenn Lim created the ‘Zappos Culture Book‘, an embodiment of how companies can use happiness as a business model to increase productivity and profitability.
Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that:
Happier Employees = Happier Customers = Successful Companies
(and meaningful lives)
What’s more, she discovered that every organization can have similar results.
Delivering Happiness started as a book and a bus tour, and evolved into a company and global movement around happiness that has impacted and inspired over 250 companies in more than 110 countries.
Jenn Lim – Keynote Speaker
As a keynote speaker, Jenn’s speaking topics include:
- Culture as a Competitive Advantage:
Over a decade of research shows that a culture of happiness is becoming one of the biggest competitive advantages in today’s economy.
Happy employees who work with passion and purpose perform at consistently high levels, multiplying their effectiveness and raising business outcomes.
- Happiness as a Business Model:
Making dollars and sense of why an investment in happiness will increase your productivity, profitability and sustainability as a company.
- Living with Passion and Purpose:
Jenn’s personal life lessons and discoveries through her own journey with Delivering Happiness, Zappos and her passion and purpose to inspire happier companies and communities, that together, create a happier world for all.
- The Story of CEO Tony Hsieh and Zappos:
Building an enduring brand through WOW customer service and a values-based company culture – from selling shoes to delivering happiness!
- Starting, Scaling and Sustaining Culture:
Key learnings and insights from working with over 250 companies in various stages of culture evolution, all towards creating a distinct culture of values that can be scaled and sustained for long-term growth.