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CEO and Chief Happiness Officer of Delivering Happiness


  • “I wanted to thank you for taking the time out of your busy schedule to speak at the Patient Experience Conference at the Cleveland Clinic. You were the highest rated speaker of the event and I believe that it is a testament to your skill as a speaker, but more importantly a validation of your message!”
    Jim Merlino, Chief Experience Officer, Cleveland Clinic
  • “Thank you for speaking at Toyota. I loved your presentation and messaging. You touched on so many topics that I know we can use immediately. You’ve inspired me to leave a legacy that makes a difference in my organization. You are truly an inspiration to all of us, thank you!”
    Janet Fujimoto, Talent Management Officer, Toyota

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