James D. Power IV – Former Executive Vice President of J.D. Power and Associates. Keynote Business Speaker.
James D. (“Jamey”) Power IV is the Former Executive Vice President of J.D. Power and Associates, the world’s leading company bringing ‘Voice of the Customer’ research and analysis to businesses and consumers. Jamey Power started his career at an early age stuffing survey envelopes at the table in the family kitchen – the table where Dave Power launched a business that would change the automotive industry and the way the world looks at the ‘Voice of the Customer’.
The deep and lasting relationship that developed between his father and Toyota formed the backdrop for much of Jamey Power’s early years. He grew up in a world where Toyota executives and their families where frequent visitors to the family home. Young Jamey would also find himself included in signal events like the greeting of the first shipload of Toyotas to the United States when it reentered the U.S. market in 1969.
Later, he started his formal business career, first working at the advertising agency Foote, Cone and Belding and then serving as the Geo marketing development for the Chevrolet division of General Motors. In 1990, he joined J.D. Power and Associates and is today responsible for guiding the firm’s explosive worldwide growth.
Jamey Power leads the firm’s International Operations, responsible for business in Canada, the United Kingdom, Germany, and the Asia Pacific region, including major operations in China, Japan and Singapore. He is the co-author of the recently published best-selling book ‘Satisfaction: How Every Great Company Listens to the Voice of the Customer’. It is now in its fifth hardcover printing, is available in paperback and is also published in a Japanese edition. Chinese and Indian editions are scheduled for future production.
Satisfaction: How Every Great Company Listens to the Voice of the Customer
J.D. Power IV is the former Executive Vice-President of J.D. Power and Associates, the world’s most recognized market research and intelligence organization. He is the co-author of the best-selling book of the talk’s title, which draws on the firm’s four decades of research, analysis and consulting across multiple global industries for many of the world’s leading brands.
Jamey Power uses examples drawn from today’s rapidly evolving business environment to illuminate the ways that exceptional organizations drive their achievement by focusing on the delivery of quantifiable, targeted customer satisfaction. In today’s world, where anyone can instantly access both good and bad reviews of any organization’s performance over the Internet, the consistent delivery of great customer satisfaction has to be viewed as an organizational imperative, not a “nice to do” afterthought.
Jamey Power’s presentation offers a compelling and practical look at what it takes to succeed in that effort.