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Customer Experience & Customer Satisfaction Expert


  • “Reviewing my key points from the day I had more from you than the rest of the conference”
    RBS conference attendee
  • “Excellent presentation, as ever. Thanks also for your insights on the panel discussion, for which we received many positive remarks”
  • “We've already had very positive feedback from your session”
    TUI Travel
  • “Excellent presentation and contribution as panellist”
  • “Feedback rating was 83% Good/Very Good versus average of 71%” International Customer Experience World
  • “Your session had the joint highest feedback score”
  • “Thank you very much for the excellent presentation. During my one-to-one meetings the following day, I heard a number of enthusiastic comments from attendees.” “We were delighted to have him present at our forum”
  • “Graham Webster’s presentation was rated 8.21 out of 10 by the audience – topping the CX track”
  • “Excellent. I really enjoyed the session and have learnt a lot”
    European Customer Experience World Conference attendee
  • “Great content and proof points of sustained focus”
    European Customer Experience World Conference attendee
  • “Highest rated speaker for both content and delivery”

Alternative speakers

William Higham

Consumer Trends Futurist

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Mike Welch OBE

CEO and Founder of

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Sahar Hashemi OBE

Coffee Republic Co-Founder and Serial Entrepreneur

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Stuart Rose – Baron Rose of Monewden

Ocado Chairman and Former M&S Chairman

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