Retail, Change & Customer Service Expert
Former Asda CEO and Royal Mail Chairman
Formerly Responsible of Customer Services at John Lewis
Recognised Expert in Improving Business Competitiveness
Customer Experience & Customer Satisfaction Expert
Former Eurostar and Sainsbury’s Bank CEO
Former Head of BA Customer Services
Retail Champion – The Queen of Shops
The SUMO Guy – Shut Up, Move On.
Dragons’ Den Investor
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