Retail, Change & Customer Service Expert
Former Asda CEO and Royal Mail Chairman
Formerly Responsible of Customer Services at John Lewis
Recognised Expert in Improving Business Competitiveness
Customer Experience & Customer Satisfaction Expert
Former Eurostar and Sainsbury’s Bank CEO
Former Head of BA Customer Services
Former Director of Customer Service, Virgin Atlantic and Head of Event Services, London Olympic Games
Retail Champion – The Queen of Shops
The SUMO Guy – Shut Up, Move On!
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